When will my order be dispatched?

We aim to dispatch your order 3-7 working days after the date of purchase, however, there are occasions where this may take slightly longer...

• When ordering items with a longer production time. For example;
• An item sold as a Pre-Order*.
• Items with options for personalisation.
• That weeks new release.
• 3D custom printed parts or products that include them.
• Custom painted parts or products that utilise them.

• During times of exceptionally high numbers of orders. This can include, but is not limited to;
• The weeks preceding, during, and after Christmas.
• The weeks following May 4th (Star Wars Day).
• After a highly anticipated new release or restock.
• In the aftermath of a sale or special promotion (such as a 'Double StarPoints' or a 'Gift With Purchase' event).

• If our HQ is closed for an extended period. Such as;
• Over the Christmas and New Year period.
• During English National Holidays.

• When you use our Combine Shipping functionality.
• In the event of you combining your orders' at checkout, the estimated dispatch date of all combined orders will be based on your most recent orders' purchase date.

• When your order is placed 'On-Hold'.
• Orders are placed 'On-Hold' when you request an amendment to your order (such as the removal of an item), or when we need additional information from you to complete the processing of your order (such as incomplete delivery details). Time spent 'On-Hold' does not contribute to the 3-7 working days dispatch timeframe.

In the event of your order's dispatch being impacted by any of the above, we are truly thankful for your patience and understanding whilst we process your order.

*If your order contains a Pre-Order item, your entire order will only ship once production has been completed. You will find details of the earliest expected date that production will be completed on the products web page. Pre-Orders are shipped chronologically, with orders placed first being shipped first.