I think my order is lost in transit?

Our international tracked packages usually arrive within 10 - 15 working days from the date of dispatch, and our UK tracked packages usually arrive within 2 - 5 working days from the date of dispatch. We understand it can be frustrating waiting for your awesome new stuff to arrive, especially if the parcel tracking appears to have 'stalled'.

Parcel tracking is not always 100% accurate, nor is it always updated in 'real time'. Parcel tracking only shows when, and at which checkpoint, your order was last scanned as it makes its way through the delivery process. Lack of an update does not mean it's not progressing on its journey.

For significant delays, our shipping carriers allow us to open an investigation in to a suspected lost parcel only after 28 days of no movement. Investigations can take up to 14 days to complete.

In the unfortunate event that a parcel has been identified as lost in transit, our Customer Support Team will work with you to find the best resolution.

On the rare occasion an order has been marked as 'delivered' by the carrier but is yet to arrive, please allow 24 hours for the parcel to complete it's journey. If the parcel does not arrive within 24 hours of the marked delivery date, please notify our Customer Support Team within 7 days of the marked delivery date.