I have not received any emails relating to my order?

Emails relating to your order are sent to the email address provided during your checkout process. Please note, this may be an email address automatically given by your chosen payment option (such as PayPal or ApplePay). 

Please check your 'junk' or 'spam' folder and ensure the FireStar Toys domain has been 'whitelisted' in your personal email settings. 

Our system will automatically generate an email when an order reaches one of the following status:

• NEW -  An 'order confirmation' email (verifying the order number, its contents, and delivery details) is sent once your order has been received by our system. 
• PREPARING - An 'order preparing' email (once again confirming the orders contents and delivery details) is sent once your order has been passed to our Pick & Pack Team to begin fulfillment.
• ORDER DISPATCHED - An 'order dispatch' email (advising that the order has been assigned a tracking number and is ready to ship) is sent once your order has been packed and is ready for collection by our carrier partner.